• Appointment Windows: Appointment windows permit our team of cleaners to meet the unique needs and tasks of each daily schedule and each client’s home without compromising our commitment to you. We pride ourselves on punctuality, but if we are unable to arrive within the expected time frame due to unforeseen circumstances or inclement weather, we will notify you promptly.
• Height/Weight Limitations: Our team members are used to moving small items like chairs and lightweight furniture to clean under them. However, in order to ensure their safety, we strictly forbid them from moving furniture and appliances in excess of 25 pounds. If you move it for us, we’ll be happy to clean under it’s normal location. Our team members may not climb higher than the two-step ladder they bring with them. They come prepared with cleaning tools that reach and extend to ensure they can clean the highest cobwebs (with the exception of vaulted ceilings) and even the hardest to reach corners and crevices.
• Excessive Clutter: Our teams will navigate around excessively cluttered areas of your home as much as possible, but this may hinder us from giving you the level of clean we normally would. You are always free to customize your service, so just call our office if you want a more thorough cleaning in these areas. We’ll be happy to accommodate your wishes.
• Fine Artwork and Decor: Please advise our office if you have valuable or irreplaceable items that we shouldn’t clean. Certain items such as statues, heavy artwork, and large, wall-hung mirrors may be limited to receiving only a light dusting due to the higher probability of breakage.
• Pet Accidents and Bodily Fluids: Even the most well-behaved pet can have an accident from time to time. Unfortunately, our team members cannot be responsible for cleaning the following: pet accidents, litter boxes, bird droppings, human or animal blood, fecal matter, urine, or overflowing commodes. Cleaning these items requires special BBP certification our company does not hold at this time.
• Mold and Mildew: It’s not uncommon to find mold in some homes. However, when mold and mildew grow out of control and turn orange, pink, green, or black, our staff is expressly prohibited from attempting to clean it. These types of mold in large concentrations pose a health risk when inhaled. Our team is not trained in mold and mildew abatement and cannot work in rooms heavily affected by mold or mildew.
• Pest Infestations: If your home has been recently fumigated, our team cannot clean it for a specified period of time. Please check with our in-office staff for specific times and instructions. For their safety, we request that fumigations, exterminations, and post extermination clean-ups are thoroughly complete before scheduling a cleaning.
• Fireplaces: We love fireplaces too, but their soot and ash have the potential to damage some of our vacuuming equipment. We’ll be happy to manually sweep up soot and ash if you leave a broom and dustpan in plain sight for our team members. Just call our office staff to note it in your request.
• Chandeliers: Chandeliers are the perfect highlight to many rooms, and while we love their beauty, they require special tools and training to get the thorough cleaning they deserve. To eliminate the potential of breaking your prized chandelier, we can recommend a great company in Tulsa that would be happy to perform that service for you.
• Lock-outs: We value our team members and their time. If they should arrive at your home to find it inaccessible, you’ll be charged the full amount of your regular cleaning fee so we can fairly compensate our cleaners for their time and travel expenses. The same fee will apply if they are asked to leave without cleaning your home or if access is denied for any reason. You can avoid this fee by providing us with a key or key code that allows us to enter your home and provide service.
• Cancellations: All cancellations must be called in to our office two business days prior to your appointment. If we receive less than 48 hours notice (business days), it will be necessary to charge you half the price of scheduled service. This allows us to fairly compensate our team members for their lost time. While we appreciate the courtesy of informing the cleaner, it is mandatory that you inform our office staff during regular business hours in order to avoid this fee.
• Payments: Most of our customers prefer the ease of using their credit card. We also accept cash or checks if you prefer, however a credit card must be kept on file with us. Payment is due in full at the time of your cleaning. If another form of payment has not been left for us at the time of service, your card will be charged the balance due plus any applicable fees upon completion of your cleaning. All returned checks will incur a $30 nonrefundable service charge.
• Valuables: We treasure your possessions, but cannot be held responsible for items that have not been properly protected or items that were damaged prior to our cleaner’s arrival. Please secure costly or unique items to safeguard their welfare and security.