Have Your Staff Members Undergone Background Checks and Training?
Yes! and Yes! We take our hiring process seriously. We do thorough background checks and hire only the best-of-the-best applicants. Although we hire only applicants with scrupulous backgrounds, we look for more than just a clean history. We look for an uncompromised work ethic and an attention to detail that our company demands. We don’t stop there. The stellar folks who make it onto our team then go through a rigorous training program that assures they routinely meet and exceed our standards. Our hiring goal is to ensure our good name is not compromised and our clients are always happy.
Does Someone Need To Be Home During My Appointment?
Only if that’s your preference. Our team members are available at your convenience during normal business hours. Our clients typically leave a key (or key code) for our team members to use. Put all your worries to rest – the security of your home and our staff is critically important to us and we keep you and them safe. Period. Of course, if you prefer to be home (usually during the initial appointment), we welcome your presence and value your input. If you won’t be present, just contact our office to leave secure entry directions and we’ll take it from there. Our goal is to work on your timeline, not ours. Tell us the best time for your schedule and that’s when we’ll be there.
What Do I Do About My Pets?
One of the best parts of our service is that our products are safe for every member of your family – even the furry ones. That’s why all our cleaning supplies are safe and non-toxic. We also make a point of asking about your pets prior to your appointment so we can be prepared for them. Our goal is to make sure your pets are safe and comfortable in their home. With enough notice, we’ll even be prepared for the occasional attempted runaway!
Is Your Staff Bonded and Insured?
Yes – that goes without saying! You wouldn’t let just anybody into your home and neither will we. Our team members are bonded for as much as $25,000 upon conviction. They also have general and liability insurance for as much as $2,000,000. You’re always welcome to ask our helpful in-office staff for the most recent copy of our Certificate of Liability Insurance. Our goal is to make sure you know how safe and secure you and your home are with us.
How Do I Pay For My Cleaning?
We even tailor our payment methods to whatever is most convenient to you. You can make your payment by simply choosing from four convenient options: cash, check, credit or debit card, and PayPal. You can make your payment in advance or leave it in a plainly marked envelope on your kitchen counter (or other convenient location in your home). Unpaid invoices and accounts more than 30 days overdue incur a small late fee. Our goal is to make payment as easy and seamless as possible for you.
What Do I Do If I'm Not Completely Satisfied?
Honestly – that rarely happens. We work hard to make sure you’re satisfied the first time. In the unlikely event that something doesn’t meet your needs, call us. We’ll make it right – and not only because of our 24-hour guarantee. We do it because your total job satisfaction is our number one priority. Our goal is to get it right and to make you want to use our service again. We take that seriously and we want you to know it.
What If I Need To Cancel An Appointment?
We know that life can get in the way of even the most carefully organized plans. If you need to cancel or reschedule your appointment, give us at least 24-hour’s notice where possible and we’ll schedule a more convenient time. Last minute cancellations may incur a small fee so we can fairly compensate our team members. Call us as far in advance as you can and we’ll work with your schedule. Our goal is to make your housecleaning as convenient for you and your family as possible.
What If My Scheduled Cleaning Falls On A Holiday?
Holidays are a time for family and we won’t intrude on that. If your regularly scheduled cleaning should fall on a holiday, we’ll call you to reschedule a more convenient time. If you’re planning to travel during the holiday and know in advance that you need to make a change, let us know. We will always strive to work around your timeline. Our goal is to provide the best cleaning at the best time. Of course, you might just enjoy the thrill of returning from vacation to a squeaky-clean home.
Do I Have To Provide My Own Cleaning Supplies and Equipment?
Of course not. Our team members arrive at your home with everything they need. It goes without saying though, that if you have specific products and supplies you prefer, we’re happy to use those. Just indicate that to our office staff and leave them in plain view of our cleaning staff. Our goal is to make sure your home receives the care and attention it deserves.
What Is The Proper Client Protocol?
You can help by providing us with two important things. Total satisfaction and helpful feedback – that’s it. Because homes and families vary so widely, our services vary as well. We want each family to get what it needs, not the what the family next door needs. In order to make that happen, we need to hear from you. Although tips are not mandatory, our team members appreciate them. Our goal is to make sure your home is as clean as possible. When we meet that goal and you want to add an extra thank you to our team members, feel free to do so.
What Should I Do Before The Cleaners Arrive?
It’s a good idea to declutter counters and put away personal items, but our team is there to clean so there’s no need for you to clean before they get there. If your service includes dish washing, you don’t even need to scrape the plates! Our goal is to thoroughly clean your home and we don’t shy away from that at all.